Trener / Trenerka ds. Jakości Sprzedaży i Obsługi Klienta
Core
Designing and delivering training, workshops, and coaching sessions to improve sales quality and customer service performance for employees.
Role type
Sales and Customer Service Training Specialist
Builds
Training programs, workshops, and 1:1 development sessions
Domain
Healthcare / Sales Training
Deliverable
product features
Required skills
Training design, "Training on the Job" methodology, needs analysis, 1:1 coaching, program monitoring
Preferred skills
B2B/B2C sales experience, Call Center experience, English language skills
Responsibilities
Assess training needs for sales and customer service staff; Prepare and lead training sessions and workshops; Monitor the effectiveness of training initiatives; Support teams in developing quality sales practices; Conduct 1:1 development sessions with employees; Assist managers in creating development and corrective plans.