Monitoring Centre Agent - Nigel
Core
Answering and making calls regarding vehicle on-road breakdowns to activate support staff and ensure swift resolution.
Role type
Technical call centre operator
Builds
Dispatches support staff for vehicle breakdowns
Domain
Transportation / Logistics
Deliverable
client delivery
Required skills
Active listening, vehicle breakdown triage, database utilization, shift work adaptability, computer proficiency (Word, Excel, Tracking), decision-making
Preferred skills
Fluency in multiple languages, understanding of truck and trailer functionality
Responsibilities
Answering or making calls related to vehicle on-road breakdowns, responding efficiently and accurately to calls, engaging in active listening to confirm and clarify information, constant follow-up and feedback on all calls, utilizing software and databases to ensure swift resolution
Seniority
Entry-level to Mid-level, hands-on IC