FNB Community Advisor
Core
Frontline advisor delivering customer service, processing requests, and driving sales growth at FNB branch locations.
Role type
Customer-facing financial services advisor
Builds
Customer relationships and sales portfolio for FNB Points of Presence
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Customer service, sales support, digital channel migration, cross-selling, transaction verification, compliance adherence, reporting
Preferred skills
Banking or business administration certification, relationship building, guiding customers to self-service, performance target achievement
Technologies
Self-Service channels, digital banking platforms
Responsibilities
Serve customers promptly and professionally, manage migration to digital channels, track and influence sales activities, verify daily transactions, produce sales and service statistics, comply with governance and audit requirements
Seniority
Junior to Mid-level, hands-on IC