Hospitality Operations Director
Core
Lead day-to-day operations across all hospitality departments to ensure consistent service, brand standards, and a premium estate experience.
Role type
Senior hospitality operations director
Builds
Premium estate experience and seamless guest service
Domain
Luxury hospitality / wine-estate
Required skills
Operational planning, budget and cost management, team leadership and coaching, compliance and health & safety oversight, conflict resolution, continuous improvement strategy
Preferred skills
Experience in luxury, boutique, wine-estate, or premium environments, strong commercial acumen, high emotional intelligence
Technologies
Operational systems, stock control systems
Responsibilities
Lead and coach Hospitality HODs, supervisors, and teams; monitor operational performance, budgets, and profitability; collaborate with Commercial Revenue Manager on operational actions; oversee operational planning, systems, and quality assurance; manage operational challenges and resolve conflicts.
Seniority
Senior, hands-on IC