Technical Account Manager
Core
Technical liaison between Viva.com and ISV partners/merchants, ensuring smooth API integrations, fiscal compliance, and developer enablement across Europe.
Role type
Senior Technical Account Manager (ISV/Partner Enablement)
Builds
Secure and compliant commerce infrastructure for businesses across Europe
Domain
Fintech / Payments / Fiscalization
Required skills
API integration, REST APIs, JSON/XML, fiscalization regulations, ERP/POS configuration, stakeholder management, technical troubleshooting, developer enablement, regulatory compliance
Preferred skills
European tax compliance systems, AI/automation interest, Postman, JIRA, Confluence, Git
Technologies
REST APIs, JSON, XML, Postman, JIRA, Confluence, Git
Responsibilities
Act as primary technical liaison for ISV partners; Map technical requirements to regional fiscalization regulations; Troubleshoot complex API integration issues; Guide ISVs on maximizing API usage; Test functionality and ensure compliance; Support onboarding for new ISVs and system integrators; Build and maintain relationships with technical/business stakeholders; Lead stakeholder meetings and reviews; Manage partner and merchant escalations; Identify opportunities to strengthen partner adoption; Deliver technical training and documentation; Maintain developer-facing content; Collaborate with Product and Presales teams.
Seniority
Senior, hands-on IC
