Vaga Exclusiva PcD e Reabilitados - Técnico de Suporte
Core
First-level technical support for IT systems, handling user incidents via WhatsApp, email, and internal platforms.
Role type
Support Technician (IT)
Builds
IT support services for internal users
Domain
Information Technology
Required skills
technical troubleshooting, incident management, SLA compliance, user communication, call escalation, process documentation, operational monitoring, continuous improvement, multi-tasking, logical reasoning
Preferred skills
ticketing tools experience, higher education
Responsibilities
Handle first-level technical support via WhatsApp, email, and internal platforms; Diagnose, register, and resolve system access and operational errors; Escalate complex issues to higher support levels; Document activities in ticketing tools; Monitor operational routines and follow best practices; Support process optimization initiatives.
Seniority
Entry-level to Mid-level
