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Core
Greet users in the waiting room, verify understanding of medical discharge instructions, and provide information on healthcare services and access flows.
Role type
Patient relations assistant
Builds
Patient support and administrative workflows for a hospital
Domain
Healthcare
Deliverable
physical/clinical work
Required skills
Greeting, communication, data entry, telephone monitoring, statistics, office supply management, condolence letter writing
Responsibilities
Greet users in the waiting room, verify understanding of medical discharge instructions, provide information on healthcare services and access flows, identify barriers in the waiting room, communicate identified barriers to the responsible nurse, perform statistics on services provided, conduct telephone monitoring, perform administrative activities including data entry, request office supplies, send condolence letters to families one month after a user's death