Monitoring Centre Agent - Nigel
Core
Answering and making calls regarding vehicle on-road breakdowns to activate support staff and ensure swift resolution.
Role type
Technical Call Centre Operator
Builds
Support for vehicle breakdowns
Domain
Transportation / Logistics
Deliverable
client delivery
Required skills
Active listening, vehicle breakdown handling, software/database usage, time management, decision-making
Preferred skills
Truck and trailer functionality knowledge, multilingual fluency, shift work flexibility
Technologies
Tracking software, Microsoft Word, Microsoft Excel
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