Quality Analyst
Core
Analyze compliance, accuracy, and timeliness in application follow-up processes for CourseFinder.ai, ensuring smooth partner coordination and timely application progress.
Role type
Quality Analyst (Application Processing & Compliance)
Builds
CourseFinder.ai platform
Domain
EdTech / Overseas Education
Deliverable
dashboards & analysis
Required skills
Application auditing, Compliance tracking, Status verification, Escalation management, Reporting, Process improvement, Data accuracy, MS Excel, CRM tools
Responsibilities
Review 100% of pending partner applications and sample pools for adherence to policies; Verify status updates and follow-up records in CourseFinder.ai; Monitor daily follow-up reports and flag overdue actions; Escalate cases with no partner response after two follow-ups; Ensure timely closure of applications and update statuses; Prepare daily compliance and weekly quality audit reports; Identify recurring issues and support process improvements.
Seniority
Junior to Mid-level, hands-on IC