Supervisor-Front Office
Core
Manage front office operations including guest check-ins, account setup, payment processing, and daily reporting for a Fairfield by Marriott hotel.
Role type
Front Office Supervisor
Builds
Guest check-in/check-out processes, accurate guest accounts, and daily operational reports
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest services, payment processing, report compilation, staff training and coaching, conflict resolution, cash handling, loss prevention procedures
Preferred skills
Supervisory experience, high school diploma or equivalent, 1+ year related work experience
Responsibilities
Process guest check-ins and verify identity and payment; Set up guest accounts and ensure rates match market codes; Compile and review daily reports and balance cash; Assist management in training and coaching employees; Address guest requests and ensure service needs are met; Follow safety and accounting procedures.