Executive Director Business Operations
Core
Manage and develop teams of individual contributors and managers in Commercial Mortgage Servicing, executing business strategies and overseeing cash processes, construction draws, reserves, and payoffs.
Role type
Executive Director, Business Operations (Commercial Mortgage Servicing)
Builds
Commercial mortgage servicing operations for institutional lenders
Domain
Commercial Real Estate / Financial Services
Required skills
Commercial mortgage servicing expertise, team leadership, process improvement, risk control, policy development, stakeholder engagement, compliance management, performance management, talent development, operational reporting
Preferred skills
None stated
Technologies
Microsoft Office (Word, Excel, Outlook)
Responsibilities
Identify and recommend opportunities for process improvement and risk control; Interpret and develop policies and procedures for functions with moderate complexity; Engage stakeholders and internal partners associated within the Operations area; Oversee and guide a team of loan servicing professionals to meet performance targets and SLAs; Ensure compliance with internal policies and external regulations; Identify and resolve exceptions or issues related to loan servicing; Generate daily, weekly, or monthly reports on Team performance and key metrics; Collaborate with other departments to optimize the process; Mentor and guide talent development of direct reports and assist in hiring talent; Provide quality customer service to internal and external customers; Establish performance standards, evaluate performance, and train and coach staff; Make day-to-day supervisory or tactical decisions related to the process; Provide timely feedback, coaching, and mentorship; Ensure transparent performance evaluation of team members; Ensure compliance with Trimont Legal, regulatory, or business policies.
Seniority
Executive, strategic leadership & team management