Guest Relations Manager - NH Collection Marbella - (Málaga)
Core
Ensure guests enjoy an exclusive, professional, and high-level service experience before, during, and after their stay at a luxury hotel.
Role type
Guest Relations Manager
Builds
Guest experience and service standards for NH Collection Marbella
Domain
Hospitality / Luxury Hotel
Deliverable
client delivery
Required skills
Guest relations, conflict resolution, VIP service, guest feedback management, local destination knowledge, upselling, team collaboration, leadership, multitasking, shift flexibility
Preferred skills
Hotel management degree, international experience, additional languages
Technologies
None stated
Responsibilities
Welcome guests and assist with check-in procedures, act as primary point of contact for inquiries and special requests, resolve guest problems and facilitate additional services, manage guest feedback and complaints, coordinate VIP arrivals and departures, analyze guest feedback to improve service, collaborate with department heads on quality standards, maintain accurate guest profiles, identify upselling opportunities, assist in PR events and loyalty programs
Seniority
Mid-Senior, hands-on IC