Specialist Incident Management (m/f/d)
Core
Manage and resolve production incidents and support technical issues for Smart Manufacturing software solutions.
Role type
Incident Management Specialist (Support)
Builds
Smart Manufacturing software solutions for global customers
Domain
Industrial Manufacturing / IT Support
Deliverable
client delivery
Required skills
Incident management, Helpdesk processes, OS troubleshooting, Network technologies, Database administration, Windows On-Premises support, Kubernetes support, Docker, Helm, Harbor, Grafana, RabbitMQ, SQL (PostgreSQL), PowerShell, Bash, Unix scripting, Root Cause Analysis
Preferred skills
Custom application implementation, Industrial production environments, System configuration, Deployment and Rollback procedures, AI-assisted error analysis
Responsibilities
Manage and resolve incidents within SLAs, Support technical and configuration questions via Teams/phone, Collaborate with stakeholders to restore operations, Participate in integration and acceptance tests, Document solutions and analyze recurring problems
Seniority
Mid-level, hands-on IC
