Duty Manager
Core
Lead front-line operations, manage guest interactions, and supervise staff during shifts to ensure seamless service delivery and operational excellence at a hotel.
Role type
Shift-level operations manager (hospitality)
Builds
Guest-facing service experiences and operational stability for hotel guests
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
shift leadership, guest relations, conflict resolution, staff supervision, financial reconciliation, emergency response, compliance monitoring, administrative reporting
Preferred skills
none stated
Technologies
none stated
Responsibilities
Lead and manage all front-line operations during your shift, Handle guest concerns and complaints with empathy and efficiency, Supervise and coordinate front desk staff and other team members, Manage the Duty Manager safe and financial reconciliation, Respond quickly to emergencies and incidents, Perform administrative duties including shift reports and incident documentation