Lead Assistant Manager
Core
Lead HR operations and process management for a team of 15-20, handling hire-to-retire activities, dispute management, and quality audits.
Role type
Senior HR Operations Lead / Team Manager
Builds
HR process deliverables, dashboards, and operational reports for client stakeholders
Domain
HR Technology / Business Process Outsourcing (BPO)
Deliverable
dashboards & analysis
Required skills
HR process management, ERP module expertise, team leadership, dispute resolution, quality auditing, SLA management, resource planning, process automation, MIS skills
Preferred skills
SAP, ServiceNow, SuccessFactors, Masters Degree
Technologies
SAP, ServiceNow, SuccessFactors, MS Office
Responsibilities
Manage hire-to-retire HR activities including dispute management and quality audits; Lead a team of 15-20 members; Drive weekly dashboards and call with client stakeholders; Ensure noise-free delivery and queue management; Identify training needs and evaluate post-training performance; Manage resourcing based on volume predictions.
Seniority
Senior, hands-on IC with team management
