Recovery Officer.Cards-Recovery
Core
Review and analyze charged-off cases to maximize recoveries and assist customers in settling overdue liabilities.
Role type
Senior IC recovery officer (credit collections)
Builds
Cash recovery from defaulted accounts
Domain
Banking / Credit Management
Required skills
negotiation, customer engagement, legal knowledge, MIS report analysis, settlement proposal, compliance adherence, confidentiality handling, target achievement, relationship leveraging, pressure management
Preferred skills
banking product knowledge, communication skills
Technologies
collection systems, MIS reports
Responsibilities
Analyze customer repayment problems and propose settlements, follow up on leads to contact customers and achieve call targets, ensure adherence to Customer Contact Guidelines and CPR guidelines, update collection systems and close settled accounts, address customer queries and complaints, highlight difficult issues to the Team Leader, leverage relationships with authorities to trace defaulters.