Customer Support Executive
Core
Delivering timely, accurate, and professional customer support via voice and chat channels for U.S.-based customers.
Role type
Customer Support Executive (Voice & Chat)
Builds
Customer support interactions and resolutions
Domain
Customer Service / Contact Center
Deliverable
client delivery
Required skills
Voice and chat support, customer query resolution, SLA adherence, troubleshooting, documentation
Preferred skills
US voice support experience, CRM or ticketing tools, global support environment experience
Responsibilities
Provide timely resolution to customer queries via voice and chat, handle simple to complex issues, escalate issues to appropriate teams, meet productivity and quality metrics, maintain accurate documentation, work extended hours during high-volume periods
Seniority
Entry to Mid-level, individual contributor
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