Global Director Customer Service Division
Core
Strategic and operational leadership of a global service organization for innovative packaging machinery, driving sustainable business success and customer satisfaction.
Role type
Senior leadership IC (Global Director)
Builds
Global service business, innovative service and business models, digital services
Domain
Industrial machinery (packaging solutions) + Global Service Management
Required skills
Strategic leadership, global service organization management, market analysis, business model development, cross-cultural team leadership, stakeholder management, commercial marketing of services, change management, digitalization strategy
Preferred skills
Technical background with business administration, proven track record in building global after-sales organizations, analytical and conceptual abilities, negotiation skills
Technologies
N/A
Responsibilities
Lead strategic and operational development of the global service organization, analyze customer needs and market trends to develop profitable service models, enhance customer satisfaction through support and field service engineering, expand international service business with Sales and Product Management, represent the service area in group-wide projects
Seniority
Director, strategic leadership & global scope