Team Leader Field Service Engineers
Core
Lead a team of Field Service Engineers responsible for installing, maintaining, troubleshooting, and repairing food sorting solutions while driving service performance and business growth.
Role type
Senior Team Leader, Field Service Operations
Builds
Food sorting solutions and related service offerings
Domain
Food & Beverage / Industrial Automation
Required skills
Team leadership, operational planning, customer relationship management, technical troubleshooting, process improvement, business case development, KPI monitoring, change management
Preferred skills
Succession planning, recruitment, cross-functional collaboration, strategic initiatives
Technologies
Food sorting equipment, service management systems
Responsibilities
Lead, coach, and develop a team of Field Service Engineers; manage workloads, schedules, and resource allocation; build and maintain strong customer relationships; drive service sales opportunities and upgrades; ensure efficient dispatching and utilization of field resources; support complex technical issues and customer escalations; monitor service KPIs and implement corrective actions.
Seniority
Senior, hands-on IC with people leadership