French Speaking Fitbit Customer Support Specialist - Work In Sofia, Bulgaria
Core
Provide high-quality technical support to customers regarding Fitbit wearable devices and integrated wellness software for the French-speaking market.
Role type
Customer Support Specialist
Builds
Customer satisfaction and brand loyalty for Fitbit wearables
Domain
Fitness & Wellness / Wearable Technology
Deliverable
client delivery
Required skills
French (native or fluent), troubleshooting, technical empathy, data synchronization knowledge, hardware/software issue resolution
Responsibilities
Resolve troubleshooting queries via phone, email, and live chat; Educate users on fitness features and goal setting; Maintain accurate logs of customer interactions; Collaborate with cross-functional teams to resolve complex challenges
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