Senior Airfreight Customer Service / SOE (Sales Operations Executive)
Core
Senior Airfreight Customer Service Executive managing key accounts, end-to-end quotations, and sales operations support for airfreight shipments.
Role type
Senior Airfreight Customer Service / Sales Operations Executive
Builds
Airfreight shipments and customer bookings
Domain
Logistics / Airfreight
Deliverable
client delivery
Required skills
Airfreight operations, quotation handling, airline coordination, market insights, exception management, logistics systems proficiency
Preferred skills
Key account management, airline/co-loader network, commercial mindset, leadership potential
Responsibilities
Act as main point of contact for key customers, handle end-to-end quotations, liaise with airlines and vendors to secure rates, drive quotation conversion, provide market insights, coordinate with operations and warehouse, monitor shipment progress, maintain system records, mentor junior team members