Air Export Customer Service Officer
Core
Handle air export booking requests, arrange cargo collection, and manage shipment status inquiries for customers.
Role type
Air Export Customer Service Officer
Builds
Air export bookings and cargo collection services
Domain
Logistics / Air Freight
Deliverable
client delivery
Required skills
Air export booking processing, cargo collection coordination, shipment status tracking, invoice verification, report preparation, Microsoft Word, Microsoft Excel, English communication
Responsibilities
Attend to customer inquiries, prepare and process air export booking requests, arrange cargo collection at customer premises, provide booking confirmation and flight details, manage customer expectations and complaints, correspond with overseas offices on shipment status, verify vendor invoices, prepare customer reports
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