Technical Delivery Lead
Core
Guide the Contact Centre Technology squad to ensure critical platforms for customer and colleague channels are reliable, secure, and continuously improving.
Role type
Senior Technical Delivery Lead (Service Ownership & Delivery)
Builds
Contact centre services, Microsoft Dynamics 365 platforms, and integrated operational solutions
Domain
Banking / Contact Centre Technology
Required skills
Technical delivery leadership, Service/Product ownership, Microsoft Dynamics 365 development, Platform integration, Operational resilience, Risk and compliance management, Vendor management, Stakeholder management, Engineering excellence
Preferred skills
Coaching engineers, Simplifying complexity, Driving practical outcomes
Responsibilities
Manage squad priorities, roadmap, backlog, and day-to-day delivery across run and change; Ensure contact centre services are stable, well governed, and risk-aware; Collaborate with business stakeholders, engineers, and vendors to align services with customer and business outcomes.
