French Speaking Back Office Gaming Support Specialist - Work In Sofia, Bulgaria
Core
Resolve complex account queries, payment discrepancies, and technical bugs for premium gaming clients via email and ticketing systems.
Role type
Back Office Gaming Support Specialist
Builds
Support workflows for Gaming & Esports clients
Domain
Gaming & Esports
Deliverable
client delivery
Required skills
French (native/fluent), English (strong proficiency), analytical skills, attention to detail, ticketing system management, payment investigation, account security monitoring
Responsibilities
Manage and resolve complex account queries for premium gaming clients, Investigate and resolve payment discrepancies and transaction issues, Monitor and maintain account security, Collaborate with cross-functional teams to escalate and resolve technical bugs, Contribute to the continuous improvement of the back-office support workflow, Stay updated on the latest trends in the Gaming & Esports sector
