French Speaking Back Office Gaming Support Specialist - Work In Sofia, Bulgaria
Core
Resolve complex account queries, payment discrepancies, and technical bugs for premium gaming clients via email and ticketing systems.
Role type
Back-office gaming support specialist
Builds
Support workflows for a Gaming & Esports company
Domain
Gaming & Esports
Deliverable
client delivery
Required skills
French (native or fluent), English (strong proficiency), analytical skills, attention to detail
Preferred skills
Passion for Gaming & Esports industry
Responsibilities
Manage and resolve complex account queries for premium gaming clients; Investigate and resolve payment discrepancies and transaction issues; Monitor and maintain account security; Collaborate with cross-functional teams to escalate and resolve technical bugs reported by users
Seniority
Individual Contributor
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