Atención a Tarjetahabientes Bloqueos, Aclaraciones y Seguimiento
Core
Provide telephone support to users of a departmental card, handling account inquiries, transaction disputes, and card security issues.
Role type
Customer service representative (call center)
Builds
Departmental card services for end-users
Domain
Financial services / Retail
Deliverable
client delivery
Required skills
Verbal communication, active listening, problem-solving, process adherence, basic computer skills
Preferred skills
Customer orientation, service attitude
Responsibilities
Answer phone calls from customers, check balances and transaction history, manage unrecognised charge disputes, handle card loss/theft reports, perform card blocks and unblocks, process cancellation requests, follow up on refund processes, provide information on promotions and interest-free purchases, resolve customer doubts about available services
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