Ejecutivo de Atención a Clientes Banca Digital
Core
Provide first-level support and guidance to users of a banking application via phone calls, handling inquiries, technical support, and incident tracking.
Role type
Customer Support Specialist (Digital Banking)
Builds
Banking application user support and incident resolution
Domain
Financial Services / Digital Banking
Deliverable
client delivery
Required skills
Phone support, basic technical troubleshooting, incident tracking, process adherence
Preferred skills
English language skills, familiarity with banking platforms
Responsibilities
Answer user calls regarding the banking application, guide users on platform usage, provide basic technical support, register requests in the system, follow up on incidents and requirements, ensure compliance with established processes.
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