Digital Support Specialist
Core
Monitoring, reviewing, and approving customer applications for retail account onboarding platforms while handling inbound support for digital bank clients.
Role type
Digital Support Specialist (Customer Support & Onboarding)
Builds
Retail account onboarding platforms for digital banks
Domain
Financial Services / Fintech
Deliverable
client delivery
Required skills
risk mitigation, decision making, customer service, troubleshooting, system investigation, regulatory compliance adherence
Preferred skills
proactive problem identification, multi-channel communication
Technologies
Nymbus Launch platform, ticketing systems, bank environment testing tools
Responsibilities
Answer inbound calls and secure messages from digital bank clients; Manage communication for new digital bank customers related to account onboarding; Solve problems and answer questions to resolve client issues on first contact; Utilize programs and systems to investigate, troubleshoot, and resolve client tickets; Participate in testing of bank environments and validation of data; Monitor Digital Bank applications and make decisions based on structured account onboarding procedures.