Atención a Clientes sector logística
Core
Handle customer inquiries, track shipments, and resolve issues for a logistics and courier company.
Role type
Customer Service Representative
Builds
Customer service interactions and shipment tracking updates
Domain
Logistics and Courier Services
Deliverable
client delivery
Required skills
Customer service, shipment tracking, complaint resolution, data entry, Microsoft Office, verbal and written communication
Responsibilities
Answer customer inquiries via phone, email, and digital channels; Track shipment status, pickups, and deliveries; Resolve complaints and incidents related to courier services; Coordinate with logistics and warehouse teams; Update customer information and service requests; Monitor delayed or lost packages; Inform customers about service timelines and conditions; Support administrative tasks related to customer service.