Medewerker telefonisch klantcontact DUO
Core
First point of contact for students and parents, handling phone inquiries about student finance, travel products, loans, and tuition payments.
Role type
Customer service agent (phone)
Builds
Clear, correct, and friendly handling of customer contacts regarding Dutch student finance and related services.
Domain
Public sector / Education / Student finance
Deliverable
client delivery
Required skills
Phone communication, system data entry, stress resistance, accuracy, customer orientation
Preferred skills
Experience with multiple systems, digital skills
Responsibilities
Answering phone calls about student finance and related topics, logging customer contacts in the system, registering signals for service improvement, participating in team meetings
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