Addetto/a Customer Service Italia/Estero SOSTITUZIONE MATERNITA'
Core
Manage customer relationships and order fulfillment for Italian and international markets in the fashion/apparel industry.
Role type
Customer Service Associate
Builds
Order processing, returns, and exchanges for retail and wholesale clients
Domain
Fashion/Apparel Retail
Deliverable
product features
Required skills
Italian language, English language, Microsoft Office, order management, customer relationship management, returns processing, cross-departmental coordination
Preferred skills
Prior experience in Customer Service, Back Office Commercial, or order management within the fashion/apparel sector
Responsibilities
Manage relationships with customers and agents in Italy and abroad; Process, monitor, and fulfill orders from receipt to delivery; Handle returns, exchanges, and complaints; Support the sales network; Coordinate with internal departments; Provide pre- and post-sales assistance; Communicate with clients and partners in Italian and English