Graduate Intern Student Engagement
Core
Guide prospective and enrolled students through admissions, support, and account management to advance their education journey.
Role type
Graduate Intern (Student Engagement)
Builds
Student enrollment, retention, and payment compliance
Domain
Higher Education / Student Services
Deliverable
product features
Required skills
Verbal and written communication, Active listening, Empathy, Problem-solving, Digital tool proficiency, Organization
Preferred skills
Curiosity, Learning agility, Resilience, Adaptability, Attention to detail
Responsibilities
Explain programme information and admission requirements, Respond to student enquiries with empathy, Handle financial conversations regarding outstanding balances, Maintain accurate student records and case notes, Participate in training and team rotations, Manage competing priorities to meet service standards