Medewerker Klantenservice Leeuwarden
Core
Handling customer inquiries and resolving issues regarding internet, mobile, TV, and administrative matters for VodafoneZiggo customers.
Role type
Customer Service Agent
Builds
Customer support interactions and resolved service issues
Domain
Telecommunications and Media
Deliverable
client delivery
Required skills
Active listening, problem-solving, calm under pressure, initiative, adaptability, self-development mindset
Preferred skills
Positive energy, curiosity, goal-oriented approach
Technologies
Customer service systems
Responsibilities
Listen to customers without judgment, ask clarifying questions, identify customer needs, apply the Win-Win Formula to resolve issues, provide helpful tips or extra steps when appropriate
Seniority
Entry-level, trainable IC
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