Delivery Area Manager, Last Mile Operations
Core
Manage last-mile delivery operations and Delivery Service Providers (DSPs) to meet customer expectations and productivity goals.
Role type
Senior Operations Manager (Last Mile)
Builds
Last-mile delivery network and customer fulfillment experience
Domain
Logistics / Last-mile delivery
Deliverable
product features
Required skills
DSP management, operational metrics analysis, talent acquisition and development, process improvement (Lean), strategic planning, safety compliance, transportation network optimization
Preferred skills
Amazon blue badge/FTE experience, performance management experience
Technologies
Lean tools, operational dashboards
Responsibilities
Manage day-to-day relationships with multiple Delivery Service Providers (DSPs), drive operational goals and metrics for the Delivery Station, hire and develop top talent including succession planning, present operational metrics to senior leadership, lead process improvement initiatives, create improvements to the transportation network, ensure safety and product loss prevention procedures.
Seniority
Senior, hands-on IC
