Medewerker klantcontactcentrum (telefonie) gemeente
Core
First point of contact for Harderwijk residents, answering phone calls and emails about municipal services and registering requests.
Role type
Customer service agent (telephone)
Builds
Municipal service information and request handling for city residents
Domain
Public sector / Municipal administration
Deliverable
client delivery
Required skills
Telephone communication, active listening, accurate data entry, cross-departmental collaboration, email handling
Preferred skills
Experience in telephone customer contact, preferably within a municipality
Technologies
Municipal service management systems
Sourced via adzuna · Listed on CareerPlan, which tracks 901,000+ jobs from 20+ sources.