Customer Service Specialist – Technical / ONP 100%
Core
Handling technical mobile support requests and number portability (MNP/FNP) for customers.
Role type
Technical Customer Service Specialist
Builds
Mobile network services and number portability processes
Domain
Telecommunications
Deliverable
client delivery
Required skills
technical analysis, mobile service diagnostics, number portability processing, internal system navigation, incident escalation, process documentation
Preferred skills
digital tools interest, structured problem-solving
Technologies
internal technical tools and systems
Responsibilities
diagnose and resolve mobile service issues (calls, SMS, data, roaming, SIM/eSIM), process number portability requests and analyze rejected/blocked cases, contact customers for verification, collaborate with internal teams, document all treatments, ensure process compliance and quality standards
Seniority
Entry-level to Mid-level, hands-on IC
