Klantadviseur
Core
Handling citizen inquiries about payment plans and arrears, assessing eligibility for standard or custom arrangements, and guiding users through required steps and documentation.
Role type
Customer service advisor (payment plans)
Builds
Payment plan solutions for citizens
Domain
Public sector / Justice and Security
Deliverable
client delivery
Required skills
Active listening, questioning techniques, information analysis, empathy, professional communication, Dutch language proficiency
Preferred skills
Customer service experience, knowledge of payment systems
Responsibilities
Contacting citizens via phone to discuss payment options, evaluating eligibility for payment plans, explaining required documentation, guiding users on next steps, analyzing individual situations to find suitable solutions
Sourced via adzuna · Listed on CareerPlan, which tracks 843,000+ jobs from 20+ sources.