Customer service medewerker
Core
First point of contact for customers, ensuring orders are processed correctly and efficiently.
Role type
Customer service representative (order intake)
Builds
Order processing and fulfillment for a building materials manufacturer
Domain
Construction materials industry
Required skills
Order intake, SAP data entry, order processing, customer communication, sales opportunity identification, cross-departmental collaboration
Preferred skills
Experience in customer service, order administration, or call center
Technologies
SAP
Responsibilities
Accept and process orders via phone, email, and digital systems; Enter orders into SAP; Support transport and delivery planning; Answer questions about orders, products, and deliveries; Identify sales opportunities and advise customers; Maintain contact with internal and external clients; Collaborate with Sales, Planning, and Production departments
Seniority
Individual Contributor
