Customer Care Team Member's - Christmas Casuals
Core
Handle customer inquiries and resolve issues via email, live chat, and marketplaces during the Christmas peak period.
Role type
Customer Care Team Member
Builds
Customer support interactions and order resolution
Domain
E-commerce / Retail
Deliverable
client delivery
Required skills
Email and live chat support, shipping and order issue resolution, warranty claim processing, return request handling, marketplace management (eBay, Amazon, TradeMe), payment processing, security checks
Preferred skills
Zendesk, Asana, Salesforce
Responsibilities
Assist customers via email and live chat, investigate and resolve shipping and order issues, process warranty claims and customer return requests, manage enquiries across platforms, handle admin tasks like updating customer details and processing payments
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