Teamcoach Contactcenter
Core
Coaching team members in a professional alarm control center to ensure high-quality service delivery and operational efficiency.
Role type
Team Coach (People Management)
Builds
High-quality customer service operations in an alarm control center
Domain
Security services / Alarm control center
Required skills
Coaching, performance tracking, KPI analysis, onboarding, stakeholder communication, CRM systems, MS Office (Excel)
Preferred skills
Experience in contact center or customer service environments
Technologies
CRM systems, MS Office, Excel
Responsibilities
Conduct regular feedback, follow-up, and evaluation meetings; monitor performance, quality, and KPIs to drive improvements; support employee onboarding and development; evaluate conversations and participate in calibration sessions; organize team meetings and coordinate staffing with Workforce Management; serve as a point of contact for internal colleagues and support operational escalations.
Seniority
Mid-level, hands-on IC
