Medewerker frontoffice
Core
First point of contact for travelers booking trips or asking about transport; listens to needs, explains options, registers requests, and forwards tasks to planners.
Role type
Front office customer service agent
Builds
Public transport booking and request management for PlusOV
Domain
Public sector / Transportation
Required skills
Active listening, clear communication, data entry, system operation, complaint handling, flexibility
Preferred skills
Call center experience, initiative
Technologies
Microsoft Outlook, Word, Excel
Responsibilities
Answer traveler phone calls, accept and register trip requests, input orders into operational systems, provide transport information, forward orders to planners, report process deviations, log complaints
Seniority
Entry-level / Student-friendly
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