INR Customer Care Representative
HybridNo visa sponsorship
Core
Guide patients through INR test result reporting, troubleshoot testing devices, and communicate with physicians to ensure seamless care.
Role type
Customer Care Representative (Healthcare)
Builds
Patient support for INR testing program
Domain
Healthcare / Medical Devices
Deliverable
client delivery
Required skills
Microsoft Office proficiency, technical aptitude, multi-system navigation, inbound/outbound calling, documentation
Preferred skills
Call center experience, patience, empathy, attention to detail
Responsibilities
Handle inbound calls to collect and document INR test results; Assist patients with ordering testing supplies; Provide troubleshooting support for patient testing meters; Make outbound calls to physicians' offices to communicate out-of-range results