Segundo/a Jefe/a de Recepción - (Barcelona)
Core
Second-in-command for the front desk department at a beachfront hotel, ensuring operational efficiency and guest satisfaction.
Role type
Senior Front Office Manager (Second-in-Command)
Builds
Front desk operations, guest check-in/out, and reservation management
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Front office operations, team supervision, shift planning, guest relations, incident resolution, reservation management, cross-departmental coordination, staff training, data protection compliance
Preferred skills
Additional languages beyond Spanish, English, and French
Technologies
Property Management Systems (PMS), Office software
Responsibilities
Supervise and coordinate daily front desk team tasks, support the Head of Reception in scheduling and staff management, oversee check-in/check-out and billing processes, handle guest complaints and special requests, manage room allocation and availability, coordinate with housekeeping and maintenance, train and motivate the reception team, ensure compliance with internal procedures and data protection regulations