Medewerker ICT
Core
First point of contact for colleagues and students regarding ICT, handling incidents, providing system usage explanations, and actively contributing to problem-solving solutions.
Role type
Junior ICT support specialist
Builds
Standard office automation, 3D printers, robots, laser cutters, and other educational technology
Domain
Education (secondary, primary, and special education)
Required skills
Hardware installation, software configuration, user training, incident resolution, backup procedures, change management, helpdesk ticketing, documentation creation, procurement
Preferred skills
None stated
Technologies
None explicitly named
Responsibilities
Install new hardware, software, and standard configurations; instruct users on workstation usage; assist with new application adoption; resolve device and peripheral incidents; execute configuration, security, and software control procedures; perform helpdesk tasks and escalate complex issues; maintain ticketing system; execute network change management procedures; generate helpdesk reports; create user manuals; order hardware and software.
