Customer Service Banker
Core
Engage with customers in a warm friendly manner, process transactional banking needs, update personal details and identification, assist with product enquiries, and recommend solutions to help customers achieve financial goals.
Role type
Customer Service Banker (Personal Banking)
Builds
Personal banking services and digital platform adoption for retail customers
Domain
Retail Banking
Deliverable
client delivery
Required skills
Customer service, transactional processing, product knowledge, digital platform guidance, relationship building
Preferred skills
Passion for customer-focused roles, willingness to learn, resilience, ambition, ability to work in a fast-paced environment
Responsibilities
Engage with customers in a warm friendly manner, process customer transactional banking needs, update customers personal details and identification, assist with general product and service enquiries, help educate customers on online platforms and digital solutions
