Technical Support Engineer - Digital Marketing - Brazil (Remote)
Core
Provide technical support and troubleshooting for enterprise applications, systems, and infrastructure in a distributed global environment.
Role type
Senior Technical Support Engineer (Cloud/Enterprise)
Builds
Reliable technology operations for a global marketing and digital transformation organization
Domain
Enterprise IT, Cloud Infrastructure, Digital Marketing
Deliverable
client delivery
Required skills
Cloud platform troubleshooting (AWS/Azure), incident investigation, system administration, IT service management processes, technical documentation, stakeholder communication
Preferred skills
Scripting, automation, monitoring technologies, networking
Technologies
AWS, Azure
Responsibilities
Diagnose and resolve technical incidents and service requests, monitor cloud-based environments, escalate and follow issues to resolution, document troubleshooting steps and procedures, identify recurring issues to improve system reliability
Seniority
Senior, hands-on IC
