Remote: IT Service Delivery Manager (m/w/d)
Core
Strategic IT service delivery management for the public sector in Germany, ensuring high availability, efficiency, and customer satisfaction.
Role type
Senior IT Service Delivery Manager
Builds
IT services and operational processes for government clients
Domain
Public sector IT / IT Service Management
Required skills
IT Service Delivery Management, ITIL 4, SLA Management, Availability Management, Capacity Management, IT Service Continuity Management, Stakeholder Management, Budget Management
Preferred skills
ITSM process optimization, Escalation Management
Technologies
ITSM tools, ITIL frameworks
Responsibilities
Act as the central contact for clients and manage expectations; Lead and coordinate internal technical teams and external partners; Define and monitor Service Level Agreements (SLAs); Drive continuous improvement in service quality and process efficiency; Manage central ITSM processes including Availability, Capacity, and Continuity; Ensure economic and budget-compliant delivery of IT services.