Data Scientist
Core
Design and maintain interactive Tableau dashboards to visualize customer experience metrics by analyzing unstructured data from surveys, emails, call transcripts, and social media.
Role type
Data Scientist (Customer Experience Analytics)
Builds
Production dashboards and analytical insights
Domain
Customer Experience / Sentiment Analysis
Deliverable
dashboards & analysis
Required skills
Tableau, Python (text analytics, data manipulation), SQL, NLP, Large Language Models (LLM), unstructured data processing
Preferred skills
GenAI, stakeholder collaboration
Technologies
Tableau, Python, SQL, NLP libraries, LLMs
Responsibilities
Design and develop interactive Tableau dashboards; Integrate and analyze data from multiple sources; Apply NLP and LLM techniques to extract topics, sentiments, and trends; Write efficient SQL queries; Develop Python scripts for data preprocessing and topic modeling.
Seniority
Mid-level, hands-on IC
