Senior Data Intelligence Analyst - Customer Experience
Core
Turn rich operational data and agentic AI capabilities into actionable intelligence to shape CX strategy, reduce friction, and improve retention.
Role type
Senior Data Intelligence Analyst (Customer Experience)
Builds
CX data intelligence solutions, agentic AI insight agents, dashboards, and self-service tools for CXO leaders.
Domain
Fintech / Customer Experience / AI & Analytics
Deliverable
dashboards & analysis
Required skills
SQL, large dataset analysis, modern data warehouse & BI, analytical modeling, AI/LLM application, data storytelling, cross-functional collaboration, data governance
Preferred skills
Experience with agentic AI, advanced analytics techniques
Technologies
SQL, modern data warehouse, BI environments, AI/LLM tools
Responsibilities
Design and develop CX data intelligence solutions and agentic AI insight agents; Analyze customer journeys and operational metrics to identify friction points and churn risks; Build and maintain dashboards and self-service tools for CXO leaders; Partner with operations, product, and engineering teams to translate insights into roadmaps; Define and refine CX health and retention metrics; Apply advanced analytics and AI/LLM techniques to automate classification and surface themes; Establish best practices for data quality and governance.
Seniority
Senior, hands-on IC