Medewerker klantenservice
Core
Handling customer inquiries and return requests for shipments, ensuring smooth communication between customers, logistics partners, and internal teams.
Role type
Customer service agent (logistics)
Builds
Customer support workflows and return processing
Domain
Logistics and e-commerce
Deliverable
client delivery
Required skills
Communication, customer focus, accuracy, process monitoring, cross-functional collaboration, problem-solving
Preferred skills
SAP/ERP experience, experience in customer service, administration, or logistics
Responsibilities
Answering customer questions via phone and email, processing and following up on return requests, monitoring shipments and return flows, informing customers about application or delivery status, coordinating with Sales, Procurement, Logistics, and Warehouse teams, maintaining contact with carriers and external parties, identifying process improvement opportunities
